Terms and Conditions

1. These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. Payment Terms - Approved Accounts - Payment shall be made in full within 30 days of invoice, unless we have agreed special terms. New Accounts - 50% of order value shall be payable on placing the initial order, the remaining 50% upon receipt of goods. Where credit transactions are carried out over the Internet no monies shall be deducted from your account until a member of Richardson Promotional Goods has ascertained confirmation of order. Upon confirmation of placing an order 50% of the total order value will be deducted from your account and the remaining 50% upon receipt of the goods. By placing an order using a credit / debit card over the Internet you are agreeing to these terms and conditions.

3. Passing of title and risk. The risk of the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full.
 
4.. All quotations are valid for 28 days

5. Where applicable all prices are subject to V.A.T. at the current rate.

6.Claims. Claims arising from damages, delay or partial loss in transit must be made in writing or by e-mail to us, so as to reach us within 5 days of delivery. All claims with regard to the quality or quantity of the goods shall be made in writing to us, so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.. We shall not be liable for any loss or damage caused to the goods in transit unless loss or damage is noted at the time of delivery. Claims in respect of non-delivery must be made in writing so as to reach us within 5 days from receipt of our invoice.

7. Liability Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedures set out in 6. Nothing in these terms and conditions shall affect the right of a consumer.

8. Samples of any of the items illustrated on our literature, website and emails are available upon request . There may be a charge for some samples

9. Changes to artwork. In order to print efficiently from the artwork you supply, it maybe necessary to adjust or redraw your artwork. You will be advised of the changes made. No printing will take place until Richardson Promotional Goods has received  your "signed off" approval of the artwork.

10. Colour variations. Due to the variety of materials and the imprinting processes utilised by Richardson Promotional Goods and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by the client. Richardson Promotional Goods will endeavour to match as closely as possible to these colour references but cannot be held liable for any further costs that may arise.